Privacy Policy

Aurum Cleaning Services ("we", "us") provides residential and commercial cleaning services. This policy explains what information we collect through this website, why we collect it, and how you can control it.

Information we collect

• Information you give us: name, phone number, email address, ZIP code, property type, preferred date, the service you are interested in and any details you write in the message field of our estimate form.
• Information collected automatically: basic technical and usage data such as pages viewed, approximate location, device and browser type, and how you arrived at our site (for example, from a Google ad or search result). When you submit our estimate form we also record the page you submitted from and any campaign parameters present in the link you clicked (such as utm_source, utm_medium, utm_campaign, utm_term, utm_content and gclid), so we can tell which ad or channel produced your request.

Estimate requests submitted through this website are stored securely in our private customer-request database, hosted by our website infrastructure provider, and are accessible only to Aurum Cleaning Services staff. They are kept only as long as needed to serve you and to keep normal business records.

How we use your information

• To prepare and send you a cleaning estimate and to schedule service.
• To contact you by phone, text or email about your request.
• To improve our website, our services and the relevance of our advertising.
• To comply with legal obligations and keep basic business records.

We do not sell your personal information.

Cookies, analytics and advertising

This website may use cookies and similar technologies from Google (such as Google Analytics, Google Tag Manager and Google Ads) to measure traffic, understand how visitors use the site and measure the performance of our advertising. These tools may set cookies that help attribute a call or estimate request to an ad. You can block or delete cookies in your browser settings, opt out of personalized Google advertising at Google Ads Settings, and read Google's practices at policies.google.com.

Sharing your information

We share information only with service providers that help us operate this website and communicate with customers (for example, hosting, form delivery, analytics and advertising platforms), and when required by law. These providers may only use the information to perform services for us.

Data retention

We keep estimate requests only as long as needed to respond to you and to keep records of the work performed, unless a longer period is required by law.

Your choices

• You can ask us to access, correct or delete the information you submitted.
• You can ask us to stop contacting you at any time.
• You can decline to provide information, though we may not be able to send an estimate.

Children

This website is not directed to children and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

Aurum Cleaning Services · Serving California
Phone: (415) 756-3869